At Flysounds, we are committed to providing a customer-first experience with transparent policies. This page outlines our refund, exchange, trial, shipping, and warranty-related terms. By purchasing from Flysounds, you agree to the following guidelines.

1. Refund and Returns Policy

(A) 30-Day Money-Back Guarantee

We want you to be satisfied with your purchase. If for any reason you are not, you may return eligible items for a full refund within 30 days of delivery.

Refund Eligibility

  1. Products must be undamaged and in original condition, including all packaging materials, accessories (charging case, cables, ear tips), and documentation.
  2. Returns from bulk or corporate purchases (10 units or more) are not eligible under this policy. Please contact customer support for customized return terms.
  3. Returned products must not show signs of excessive wear, cosmetic damage, or misuse.
  4. Customers are responsible for ensuring the product and packaging are kept intact prior to return. Damage resulting from consumer mishandling may impact eligibility.
  5. Returns must use the official Flysounds return label and be sent to the address provided by our support team.
  6. Failure to comply with these conditions may result in the return being rejected or refund delayed.

Refund Process

  • To begin a return, customers must submit a request via our website and include the order number and the email address used at purchase.
  • Our support team may ask for usage information to help understand the issue and improve product performance.
  • Once your return is approved, the product must be shipped within 7 days using the provided return label.
  • Refunds are typically processed within 5–10 business days after the item is received and inspected at our facility. Funds will be returned to the original payment method.

(B) Promotional Offer Returns

Buy One, Get One for $1 Offers

  • If your order was part of a “Buy One, Get One for $1” promotion, both items must be returned to receive a full refund.
  • If only one item is returned, the refund will be reduced by the full retail value of the second product.

Non-Returnable Items

  • Certain items, including individual accessories (charging cases, ear tips, etc.), are not eligible for refund.

(C) Trial Period Conditions

30-Day Trial Policy

  • A one-time 30-day trial period applies to hearing aids purchased directly from the Flysounds website.
  • This policy is limited to one return per hearing aid model per customer. Returns on the same model for multiple trials are not permitted.
  • This trial policy does not apply to in-store or third-party retailer purchases.
  • To qualify for a full refund, all accessories and promotional gifts must be returned alongside the hearing aids.

No Abuse Policy

  • Repeated or fraudulent returns intended to avoid payment will result in account suspension or legal action. Flysounds reserves the right to refuse service to individuals found abusing the trial system.

2. Shipping Responsibilities

  • For warranty claims related to verified quality issues within the first 30 days, Flysounds will cover round-trip shipping, provided that the product was purchased and returned within the same country.
  • After the 30-day period, all shipping costs are the responsibility of the customer.
  • Flysounds does not provide reimbursement for return shipping on non-defective items.

3. Refund Timeline

  • Once the returned product is received and passes inspection, Flysounds will issue a refund within 5–10 business days to the original payment method.

4. Authorized Sales Channels

(A) Official Retail Partners

Flysounds only honors warranty and return claims for purchases made through authorized sellers, including:

RegionAuthorized SellerCoverage
U.S.flysounds.com (official website)Online

To confirm whether your purchase qualifies, please reach out to our customer service team.

(B) Unofficial Sellers – Warranty Restrictions

  • Purchases made through unauthorized sellers are not eligible for free warranty service.
  • If you bought Flysounds products outside our verified channels, please contact the seller directly for any refund or warranty requests.
  • Repair services may be available for out-of-warranty or unauthorized purchases for an additional fee.

How to Verify Your Purchase Channel

5. Additional Notes

(A) Proof of Purchase Required

To complete any warranty, refund, or repair request, we may require the following:

  • Online order number
  • Sales receipt or invoice
  • Proof of shipment or delivery address (in some cases)

(B) Contact Us

If you have any questions or need assistance with your return or warranty:

(C) Policy Updates

This policy is effective as of the publication date and applies to all Flysounds products. Flysounds reserves the right to modify, update, or interpret these terms at its sole discretion. Updates will be posted on our official website or through affiliated retail platforms.

(D) Governing Law & Dispute Resolution

This policy shall be governed by the laws of the United States. In the event of any disputes, both parties will first seek resolution through good-faith negotiation. If a resolution cannot be reached, the matter may be submitted to a court with jurisdiction in Flysounds’ operating region.